Terms of service

Terms of Service

Welcome to Ryanee. By accessing our website and purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.

1. General Information

Ryanee is a luxury Indo-Western fashion label offering made-to-order garments crafted with attention to detail, customization, and artisanal craftsmanship. By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.

2. Products & Customization

All Ryanee garments are specially handcrafted and made-to-order. While we strive to display product colors, embroidery, fabrics, and details as accurately as possible, slight variations may occur due to screen settings, lighting, handcrafted processes, and fabric availability.

Customized and made-to-order pieces are created specifically for each client, making every garment unique.

3. Pricing & Payments

All prices listed on the website are in INR (Indian Rupees) unless otherwise stated. Ryanee reserves the right to modify product prices at any time without prior notice.

We accept secure online payments through authorized payment gateways. Orders will only be processed after successful payment confirmation.

4. Order Confirmation

Once an order is placed, you will receive an order confirmation via email or SMS. This confirmation does not guarantee acceptance of the order. Ryanee reserves the right to refuse or cancel any order due to unforeseen circumstances, payment issues, or product availability.

5. Exchange, Returns & Cancellations

As all Ryanee garments are made-to-order and customized with care, we do not accept:

Returns
Exchanges
Cancellations

We encourage customers to carefully review product descriptions, measurements, and size guides before placing an order.

In the rare event that you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
labelryanee@gmail.com

Please include:

Your order number
Clear images of the issue
Relevant order details

Our team will review the concern and provide an appropriate resolution where applicable.

6. Shipping & Delivery

All Ryanee garments are crafted upon order confirmation. Production and processing typically take approximately:

3–4 weeks for made-to-order production
4–5 business days for delivery within India after dispatch

Tracking details will be shared via email and SMS once the order has been shipped.

While we strive to ensure timely deliveries, delays caused by logistics providers, weather conditions, public holidays, or other unforeseen circumstances may occasionally occur. Ryanee shall not be held liable for such delays.

7. Intellectual Property

All content on the Ryanee website, including designs, images, logos, graphics, text, and branding, is the intellectual property of Ryanee and may not be copied, reproduced, distributed, or used without prior written permission.

8. User Conduct

By using this website, you agree not to:

Use the website for unlawful purposes
Attempt to disrupt website security or functionality
Misuse any content, designs, or intellectual property
Submit false or misleading information

9. Limitation of Liability

Ryanee shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid by the customer for the purchased product.

10. Privacy

Any personal information shared with Ryanee will be handled responsibly and used only for order processing, customer service, and communication purposes.

11. Changes to Terms

Ryanee reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.